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Privacy Policy

This policy was last updated on 01/05/2025
Introduction

ByteGrid Solutions (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, products, and services (“Services”).

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By using our Services, you agree to the terms outlined in this Privacy Policy.

Privacy Policy
Information We Collect

We collect different types of information for the purpose of providing and improving our Services:

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Personal Information

When you interact with us, we may collect personal details such as:

  • Full name

  • Email address

  • Phone number

  • Billing and payment information

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Usage Data

We may collect information about how you access and use our Services, such as:

  • Internet Protocol (IP) address

  • Browser type and version

  • Pages visited, time and date of visit, and time spent on pages

  • Device identifiers and diagnostic data

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Cookies & Tracking Technologies

We use cookies, tags, and similar tracking tools to improve functionality, personalise your experience, and analyse Service usage. You can choose to disable cookies in your browser, but some features of our Services may not function properly.

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Types of cookies we may use:

  • Session Cookies – to operate our Services

  • Preference Cookies – to remember your settings and preferences

  • Security Cookies – to enhance security

How We Use Your Information

We use collected information to:

  • Provide, operate, and maintain our Services

  • Improve and personalise your experience

  • Notify you of changes or updates to our Services

  • Respond to inquiries and provide customer support

  • Monitor usage, detect fraud, and address technical issues

  • Conduct analysis to improve Services

  • Comply with legal obligations

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We may also use your information to market our Services, but you can opt out of marketing communications at any time.

Sharing and Disclosure of Information

We may share your information with trusted third parties, including:

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  • Service providers and vendors who support our business operations (e.g., IT hosting, analytics, payment processing)

  • Credit reference agencies (where necessary)

  • Regulatory authorities or law enforcement when required by law

  • Other parties, if authorised by you

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If our service providers are located outside New Zealand, we will ensure your data is protected by appropriate safeguards in compliance with the New Zealand Privacy Act 2020.

International Data Transfers

Your information may be stored or processed outside New Zealand. By using our Services, you consent to the transfer of your data to such jurisdictions, provided that adequate safeguards are in place.

Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

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  • Access the personal information we hold about you

  • Request correction of your personal information

  • Withdraw consent to certain processing activities

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To exercise these rights, please contact us at sales@bytegrid.co.nz. We may require proof of identity before actioning your request.

Third-Party Links

Our Services may contain links to external websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “this policy was last updated.” Significant changes may also be communicated directly to you.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

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ByteGrid Solutions
📧 sales@bytegrid.co.nz
🌐 https://bytegrid.co.nz

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